Who is the Palo Alto Medical Foundation?
The Palo Alto Medical Foundation (PAMF) for Health Care, Research and Education is one of the most respected health care institutions in the country. Year after year, it has been consistently ranked among the best medical groups by health plans in independent surveys for quality of care and patient satisfaction. Throughout the Bay Area, PAMF cares for more than 950,000 patients with almost 1,500 physicians and 5,400 employees in 49 locations. To learn more about PAMF, visit pamf.org.
Why did you join PAMF?
I firmly believe that joining PAMF will increase my ability to provide you with the high-quality care you expect and deserve from me. PAMF will manage all the business aspects of my practice, allowing me to concentrate on providing the best possible patient care.
As a patient, what changes will I see?
You will continue to receive the same level of personalized, compassionate care you have always enjoyed from me. I am also excited to bring some of PAMF’s technological advances to you, because they allow you to be more involved in your health care. PAMF uses a secure electronic health records (EHR) system that allows physicians and clinical staff to access your medical history and lab results more efficiently than paper charts and smoothly coordinate your care. The EHR system also includes online patient services called My Health Online. With My Health Online you can securely view key components of your records online, schedule appointments, request prescription renewals, access test results, communicate electronically with your physician and more. We can help you enroll in this convenient service once we are part of PAMF.
I am in the middle of a course of treatment. Do I need to arrange for continuity of care?
If you are currently undergoing a course of treatment and your insurance plan is not contracted with PAMF, you should pre-arrange for “continuity of care” as soon as possible. Continuity of care allows eligible members in a course of treatment to continue with out-of-network providers until the course of treatment is complete or until it is safe to transition the member to an in-network provider. Your doctor’s office can help you with documentation, but the patient must initiate the request. Please call the customer service number on your insurance identification card to arrange for continuity of care.
Does PAMF accept my insurance plan?
PAMF contracts with most insurance companies, including managed care plans (HMOs), and cares for Medicare and self-pay patients. To find out if PAMF participates with your specific insurance plan, please contact your health plan directly. You can also review a full list of PAMF participating health plans on our website. Go to pamf.org and type “health plans” in the search box. You can also call 888-398-5677 between 8am and 6pm.
Is PAMF an insurance plan?
PAMF is not a membership organization like Kaiser Permanente. The foundation has been a trusted provider of health care services to Bay Area residents for more than 85 years and is open to the community. PAMF is part of Sutter Health, a family of not-for-profit hospitals and physician organizations that share resources and expertise to advance health care quality. Sutter Health also offers an HMO health plan, called Sutter Health Plus, in select areas of Northern California.
Who do I call with questions?
Please call my office at 650-757-8900. For insurance questions, please contact your health plan directly.
Helpful PAMF Resources
• PAMF Registration Services Line: Assistance with new patient registration: 888-398-5677 between 8am and 6pm.
• PAMF Health Care Costs: You can find cost information on frequently used PAMF services on our website. Go to pamf.org and under the “Patient Resources” tab, select “Doctor Fees.” You can also call 888-398-5677 between 8am and 6pm.